Natalie Jarema

Office Manager @Towne Properties

Ensures all policies and procedures are fully followed. Answers the phone, responds to emails, greets visiting business partners and coordinates various employee events. Maintains documents and records. Leads front desk team. Conducts performance reviews and training. Ability to peer-lead and mentor others. Technical aptitude to utilize, maximize and adapt to changes in technology. Recruit and assess talent. Receives and responds to multiple live chats and ticketing systems, including Zendesk, Goto and Zoho Assist. Gathers credentials and verifies required information for potential vendors in Vendor Café. Actively listens to the customer, taking their request for product or services. Develops/presents customer service solutions. Ability to communicate clearly and professionally in a written format. Ensures proper security procedures are followed on all interactions. Manage and oversee day-to-day activities of operations. Provides employees with guidance in handling difficult or complex problems. Implements corporate and departmental policies, procedures and service standards in conjunction with management. Trained in all aspects of Paylocity, from onboarding to payroll. Maintains and updates over 120 community accounts, websites, reviews, Contact Us pages and Live Chat inquiries. Updates spreadsheets for all projects in SharePoint. Assists RDO principals in drafting and editing in memos, reports and proposals. Screens over 50 phone calls daily, takes messages and reroutes calls when necessary. Assists with hiring and on boarding new employees. Assists with office shipping and mass mailings of thousands of monthly mailings. Expert knowledge in programming and using Neopost mailing and folding machines. Monitors office supplies and replenishes as necessary. Generates buzz and energy around Towne initiatives. Runs all customer service features for the company.