Natalie Hughes
Head of Customer Success @Jumptech
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WORK HISTORY
Head of Customer Success @Jumptech
Cambridge, GB
Lead Customer Success to drive value, retention, and expansion. Accelerating worldwide adoption of electric vehicles and green technologies by streamlining installations and connecting stakeholders.
EDUCATION
University of Greenwich
Bachelor of Science (BSc), Biology, General
SKILLS
ABOUT NATALIE HUGHES
Enterprise Customer Success & Partnerships Director | AI & CleanTech SaaS | Retention, Expansion & Commercial Growth.I am an enterprise Customer Success,Account Leadership and Partnership professional with over 20 years’ experience across SaaS, clean technology, and energy sectors, specialising in complex, operationally critical environments.I lead high-performing Customer Success, Account Management and Partnerships functions responsible for enterprise retention, expansion and long-term commercial growth. My focus is simple: protect revenue, grow strategic accounts and new revenue opportunities, and turn customers into long-term partners.With deep experience in AI-enabled optimisation platforms and decarbonisation solutions, I operate confidently at executive level, owning the full post-sale lifecycle — from structured onboarding and product activation through to executive relationship management, renewal strategy, and multi-year commercial expansion.Confident and experienced at leading cross-functional response across Product, Engineering, Operations and Commercial teams to stabilise delivery, protect revenue, and strengthen long-term trust.Throughout my career I have:• Led enterprise portfolios worth £10m+ ARR• Delivered £5m+ in new contract value in a single financial year• Owned retention and expansion strategy across complex SaaS deployments• Negotiated multi-year commercial and partnership agreements• Built and scaled Customer Success and Account Management functions• Managed P&L responsibility up to £10m EBIT strategic plansI am particularly motivated by roles in Enterprise Account Management, Partnerships, Customer Success and Business Development where I can combine commercial strategy, executive relationship leadership, and operational delivery to drive measurable growth.
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