Natalie Hansen
Solution-oriented. Passionate about customer education through excellent service and digital marketing efforts.
- Role
- Agency Coordinator at Preferred Connect Insurance Center
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Natalie Hansen
Licensed Insurance Professional (#42•••28) and recent Cum Laude graduate from Colorado…
Experience
Agency Coordinator
Preferred Connect Insurance Center
Jun 2022 — Present · Walnut Creek, CA, US
Licensed Property and Casualty BrokerLicense #42•••28Managed day-to-day operations for over 250 accounts, achieving a retention rate of at least 90% through timely customer relationsPiloted a new, online customer portal, providing timely feedback to internal teams about customer concerns for an improved user experience.Increased customer engagement by creating and distributing quarterly newsletters and regular social media and blog posts to improve understanding of product offerings
Education
University of Economics, Prague
International Business
2020 — 2020
Rancho Bernardo High School
High School Diploma
2015 — 2018
Colorado State University
Bachelor of Science - BS
2018 — 2022
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