Natalie Glatter M.
Manager, Rostering Communications @ Curriculum Associates | Education Technology, Customer Onboarding, Project Management & Customer Success
- Role
- Manager, Rostering Communications at Curriculum Associates
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Natalie Glatter M.
At Curriculum Associates, the team and I oversee the intricate onboarding process for educational software, ensuring a smooth transition from sales to active use. With a Master of Education in School Psychology from the University of Massachusetts Amherst, my approach to client onboarding balances meticulous attention to detail with a deep understanding of educational needs. My role as Manager, Rostering Communications leverages my competencies in customer success and process improvement. It\'s not just about managing projects; it\'s about fostering an environment where both clients and employees thrive, driving quality service and impactful educational experiences.Any activity conducted here on LinkedIn is solely my own, and does not represent any current views of my employer.
Experience
Manager, Rostering Communications
Mar 2025 — Present · Boston, MA, US
Managing 8 employees across Rostering Communications and Support.•Currently building and ramping a global support team in India to expand coverage, improve response times, and support organizational growth.•Provide strategic direction across onboarding and post-implementation rostering support, improving customer experience throughout the lifecycle.•Expanded onboarding capacity by establishing global partnerships, enabling scalable support during peak seasons.•Serve as the senior escalation point for complex rostering and support challenges, ensuring rapid resolution and high customer satisfaction.
Education
University of Massachusetts Amherst
Master of Education - MEd, School Psychology
2017 — 2018
Le Moyne College
Bachelor's degree, Psychology with a minor in Education
2013 — 2017
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