Natalie Dominguez
Clinical Operations Specialist Operations & Workflow Coordinator @Ivy Rehab Network
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WORK HISTORY
Clinical Operations Specialist Operations & Workflow Coordinator @Ivy Rehab Network
Franklin Lakes, NJ, US
Oversaw multi-provider scheduling, referral coordination, authorization workflows, and documentation tracking to improve clinic efficiency and access to care.• Verified insurance eligibility, processed prior authorizations, and monitored visit limits across commercial, Medicare/Medicaid, workers’ comp, VA, and auto carriers.• Managed CPT coding support, claims readiness review, payment plans, and coordination with Revenue • Cycle teams to reduce denials and improve reimbursement flow.• Tracked and analyzed KPIs including scheduling utilization, patient throughput, authorization turnaround, wait times, and revenue-cycle performance.• Built Excel tracking tools and dashboards supporting referral pipelines, authorization timelines, provider utilization, and operational planning.• Partnered cross-functionally with providers, leadership, intake, billing, and marketing teams to resolve workflow barriers and improve service delivery.• Maintained accurate documentation across EMR/EHR, Salesforce, and scheduling platforms to ensure data integrity and reporting accuracy.• Coordinated high-volume patient communications, appointment access, escalation resolution, and cross-location scheduling support.• Supported onboarding and workflow training for new staff across scheduling, insurance processes, and clinic systems.• Identified workflow inefficiencies and contributed to process improvements strengthening documentation accuracy, scheduling performance, and care continuity.
EDUCATION
University of Scranton
Bachelor's of Science, Biology/Biological Sciences, General
ABOUT NATALIE DOMINGUEZ
Clinical Operations Specialist supporting high-volume clinical and academic environments through coordination of multi-provider scheduling and capacity optimization, insurance verification, prior authorizations, referral workflows, and EMR/CRM systems (Salesforce, SLATE, Workday). Maintains tracking systems for authorization timelines, scheduling utilization, referral pipelines, and documentation readiness to support service continuity, billing accuracy, and operational performance. Recognized as a central liaison across patients, staff, leadership, and external partners while strengthening cross-functional communication and supporting KPI tracking, utilization analysis, staffing alignment, onboarding coordination, and revenue-cycle operations in fast-paced settings.
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