Natalie Collard
Customer Relations Manager @Caring Homes Group
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WORK HISTORY
Customer Relations Manager @Caring Homes Group
St Albans, GB
I provide dedicated in-home sales guidance and proactive local marketing initiatives, helping to drive occupancy and strengthen the home’s presence within the community.Build and nurture strong community relationships through face-to-face meetings, telephone outreach, and digital communication, as well as organising and hosting engaging in-home and external events for families, professionals, and local organisations.Operate confidently within a customer-facing B2C environment, developing meaningful connections, managing enquiries effectively, and providing hands-on sales support throughout the decision-making process.Work collaboratively with the team to prioritise and coordinate engagement with private pay enquiries and social care professionals, ensuring timely follow-up and a seamless enquiry journey.Deliver an exceptional standard of customer service, ensuring every interaction reflects empathy, professionalism, and a commitment to making the customer journey smooth, supportive, and second to none.Actively network within the local community, building strategic partnerships and increasing awareness of the home’s services, while contributing to a team dedicated to making a positive and lasting difference to the lives of older people who choose us.
ABOUT NATALIE COLLARD
With over 16 years of extensive experience in customer-facing roles, I have developed a strong ability to build lasting relationships, effectively sell services, and resolve complex challenges in both B2C and B2B environments. I thrive in dynamic, fast-paced settings, bringing a proactive approach to every task and fostering teamwork.My background in the sales and recruitment industry has given me valuable expertise in managing client needs, providing sales support, and ensuring smooth team operations. I excel at navigating high-pressure situations with confidence and professionalism, maintaining a calm demeanour in difficult circumstances.Motivated, well-organised, and results-driven, I am passionate about delivering exceptional customer service and ensuring that clients and candidates experience a seamless and positive journey. I take pride in being part of a team that consistently makes a meaningful, positive impact.
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