Natalie Castellana
Implementation & Client Services Director | Strategic Solutions, Relationship Management, Project Management | Driving Seamless Implementations & Exceptional Client Experiences
- Role
- Director of Implementation at Round Table Resource Group
- Location
- Pompano Beach, FL, US
- LinkedIn followers
- 500 followers
About Natalie Castellana
Experienced operations and client services professional. Success in implementing and optimizing workflows to drive business growth and ensure the highest level of client satisfaction. I have a proven track record of successfully managing cross-functional teams to deliver projects on time and within budget while maintaining open lines of communication with clients. In my previous roles, I have developed KPIs, implemented new software systems, and managed cash flow and financial operations for multi-million dollar accounts. I am passionate about developing and mentoring team members to build a strong, cohesive team. With expertise in client relationship management, I strive to identify and analyze clients\' needs, develop strategies, and execute plans to meet their goals.
Experience
Director of Implementation
Oct 2020 — Present
Successfully onboarded all new clients with various applications and ensured seamless transition from the sales process to project lifecycle completion• Collaborated with cross-functional teams to ensure seamless integration of processes and to identify inefficiencies and areas of improvement to enhance client experience• Managed a high-performing team responsible for building strong external relationships and providing exceptional service to a portfolio of revenue-generating clients• Developed standardized workflows, SOPs, and SLAs to improve business performance and streamline processes to reduce expenses
Education
UCF College of Business
B.S.B.A, Finance
2007 — 2011
Skills
- Human Resources
- Financials
- Outlook
- Powerpoint
- Microsoft Excel
- Customer Relations
- Payroll Services
- Word
- Excel
- Billing Services
- Social Networking
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