Natalie Bruce
Cloud Assurance Manager @Ellucian
Cambridge, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2020 — Present
Cloud Assurance Manager @Ellucian
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SKILLS
Multi-Tasking CapabilitiesService DeskPre-SalesService ImprovementInvestigation and DiagnosisEscalationService-Level Agreements (Sla)Customer RelationsClassification and Initial SupportSlaDelegationIdentificationCategorisationTeamworkSqlEffective CommunicationCloud ComputingItilPrioritisationCustomer Relationship Management (Crm)Problem ManagementResolution and RecoveryIT Service ManagementChange ManagementCustomer ServiceEnterprise SoftwareMicrosoft Sql ServerIncident ClosureService DeliveryTechnical SupportBusiness AnalysisManagementIncident Detection and Recording
ABOUT NATALIE BRUCE
An exceptionally capable and versatile individual, who is able to demonstrate strong…
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