Natalie Brown
Head of Controls Strategy, Design & Optimisation @Lloyds Banking Group
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WORK HISTORY
Head of Controls Strategy, Design & Optimisation @Lloyds Banking Group
Edinburgh, GB
EDUCATION
Edinburgh Napier University
BA (hons) Business Management & Law, Business & Law
SKILLS
ABOUT NATALIE BROWN
Dynamic Risk and Controls Director with 22+ years driving operational excellence and transformation across Financial Services, including 15+ years leading IT Risk and Controls innovation. Proven track record solving complex, multi-stakeholder challenges through strategic thinking and decisive action. From designing enterprise-wide control frameworks to navigating critical incidents with calm, effective leadership. Known for building trusted partnerships with executives and Board members, translating technical risk concepts into business-enabling solutions.Passionate people leader who builds and inspires high-performing teams in fast-paced, ambiguous environments. Excels at coaching talent, fostering psychological safety, and creating cultures where innovation thrives. Combines strategic vision with hands-on problem-solving to deliver transformation programmes that protect the business while enabling growth. Thrives on breaking down silos, challenging the status quo, and turning operational complexity into competitive advantage.Specialties: Strategic Risk Leadership, Risk Transformation, Operational Resilience, Regulatory Compliance, Risk Appetite Framework, Control Testing, Risk & Control Assurance, IT Risk & Control Management, Process Automation, Control by Design, Data Analytics, Continuous Monitoring, Target Operating Model (TOM), Stakeholder Engagement, Cross-Functional Team Leadership, Strategic Planning, Risk Partnering, Coaching & Mentorship, Strategic Leadership, Change Risk Management, Change Management, Regulatory Risk, Operational Risk, Exceptional Communication, Innovation, Risk-based solutions, Influencing, Automation, Governance & Reporting, End-to-End Process Mapping, Process Optimisation and Data & Analytics.
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