Natalie Bethune

Area Manager @Nationwide Building Society

Key SkillsLeadership: An engaging and transformational leader with the proven ability to develop “managers” into “leaders that inspire and unite their team to work collaboratively towards shared goals. Driver of Success: Skilled at creating an environment where success is inevitable and team members are engaged and enabled to deliver their role responsibilities. Nurtures a team culture that makes best use of team skills with places no limits on self-belief or ambition for what can be achieved.Create High Performance: Well versed in the management of diverse and multi-disciplinary teams based on the principles of measurement, appraisal, action and monitoring with the aid of MI and KPI\'s.Drive for Results: Able to predict trends and possesses strong data analysis skills. Proficient at the use of rating methodology and measurement frameworks to identify possible risks and ensure compliance. Business Management: Has superb business acumen and offers a wealth of experience including: change management; business process improvements; project management; sales; and conflict resolution. Competent at proficiently managing information.Build Collaboration: Facilitates strong and productive working relationships with colleagues and customers. Good network across the business. Able to use a range of communication techniques to engage with team/colleagues & convey ideas and effect a result that will impact positively on the business. Customer Service: Extensively experienced at delivering first class customer service. Committed to identifying customer needs and recommending solutions to improve experience and increase satisfaction whilst generating revenue/income