Natalie Anne Glackin
Operations Supervisor - Air Canada Maple Leaf Lounge Air France & Klm Crown Lounge Terminal 3 @Compass Group Canada
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WORK HISTORY
Operations Supervisor - Air Canada Maple Leaf Lounge Air France & Klm Crown Lounge Terminal 3 @Compass Group Canada
ON, CA
Provide premium hospitality services to international travelers in Air Canada’s Maple Leaf Lounge and the Air France/KLM Crown Lounge- Support daily lounge operations including food and beverage coordination, cleanliness standards, and guest satisfaction- Deliver professional, attentive, and culturally sensitive service in fast-paced, high-volume environments- Assist with the hiring and screening process for new lounge team members, including interviews and onboarding- Ensure team alignment with hospitality and brand standards across multiple airline partners- Collaborate with supervisory teams to maintain safety, service excellence, and smooth shift transitions.
EDUCATION
York University
Bachelor's degree, English Language and Literature, General
Humber College
Hospitality Administration/Management
ABOUT NATALIE ANNE GLACKIN
With over a decade of experience in the vibrant hospitality sector, I\'m currently pursuing a full-time program in Hotel & Restaurant Operations Management at Humber College. My professional journey has seen me thrive in roles at industry leaders like Cineplex and Compass Group Canada, where I fine-tuned my skills in delivering exceptional guest experiences.Renowned for my sharp problem-solving abilities, adept management of competing priorities, and unwavering positivity, I am dedicated to surpassing expectations and spreading joy in every interaction. As a collaborative team player, I excel in fostering synergy and confidence within diverse environments.Confident that my wealth of experience, unwavering dedication, and passion for hospitality will significantly contribute to elevating standards in the industry, enriching the experiences of both guests and colleagues alike.
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