Natalia Dlima
People Operations Manager - Employee Relations (Secondment) @Ocado Group
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WORK HISTORY
People Operations Manager - Employee Relations (Secondment) @Ocado Group
As a People Operations Manager, I oversee operations and ensure that both my Team Leaders and Administrator team receive a high level of support. I drive operational efficiencies to ensure we consistently meet the demands of the business while upholding high standards of service delivery.My role involves managing team workload and resources strategically to maintain a smooth, responsive operation.I collaborate with senior stakeholders across the business providing both operational and strategic support to ensure our work delivers on and aligns with key business objectives. One of my biggest achievements in the role is serving as a Subject Matter Expert (SME) in Ocado Logistics’ ongoing people technology upgrade project. I played an instrumental role in modernising our people systems, particularly our ER case management tool, Adviser+, where I was heavily involved in the design, testing and rollout. By bringing strategic insights and in-depth operational knowledge to this project, I have been able to contribute to creating a more efficient, future-ready people operations function.
EDUCATION
University of Birmingham
Bachelor of Arts (B.A.), Geography
SKILLS
ABOUT NATALIA DLIMA
As the People Operations Manager at Ocado Logistics, I\'ve been leading a dedicated team of 12-38 people through a period of organisational and technology change. I\'m passionate about supporting the growth, wellbeing, and professional development of my team whilst partnering with cross-functional teams across the business. I combine leadership and people skills with a data-driven, systems-savvy mindset, enabling me to deliver scalable improvements in People Operations that balance efficiency with employee experience.
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