Natalia B.
Customer Support Operations Manager @Bumble Inc.
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2021 — Present
Customer Support Operations Manager @Bumble Inc.
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London, GB
As a key stakeholder in the Bumble Inc. portfolio (Bumble, Badoo, and Bumble for Friends apps), I oversee operations to ensure smooth implementation, champion change and elevate member feedback, working closely with our BPO partner to enhance our KPIs, with the main goal of driving continuous improvement initiatives, and refining processes with data-driven strategies.
EDUCATION
2006 — 2009
FAPCOM - Faculdade Paulus de Comunicação
Bachelor, Journalism
SKILLS
Web AnalyticsMarketing SocialComunicação EmpresarialMídia DigitalSocial Media MarketingOnline AdvertisingCorporate CommunicationsEmail MarketingOnline MarketingMídias SociaisDigital MediaSocial MediaBloggingGoogle AnalyticsGoogle AdwordsPublicidade OnlineDigital MarketingUser ExperienceInternal CommunicationsSEO (Otimização De Motores De Busca)SEOComunicação InternaE-CommerceFacebookDigital StrategyMarketing Digital
ABOUT NATALIA B.
Customer Support Operations Manager @ Bumble
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