Natalia Arzumanova
Director Self-service Platforms @Charter Communications
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WORK HISTORY
Director Self-service Platforms @Charter Communications
Denver, CO, US
I built and nurtured a high-performing team, overseeing a group of 35 geographically distributed software engineers, quality engineers, and scrum masters. By fostering a culture of collaboration, accountability, ownership, and innovation, I empowered the team to excel and operate autonomously. One of the key accomplishments was implementing a mentorship program, where senior engineers mentored junior team members, resulting in improved skills development and career growth. I prioritized diversity and inclusivity in hiring, developing efficient processes to rapidly scale teams with niche skill sets. • One notable achievement was successfully managing multiple concurrent software development projects under high pressure. Despite tight deadlines and competing priorities, I effectively allocated resources, prioritized tasks, and guided the team to deliver projects successfully. By implementing agile methodologies and closely monitoring progress, we exceeded stakeholder expectations by delivering high-quality software solutions within the designated timeframes. • I continuously evaluated technology strategies, identifying and implementing new technological directions. I advised SSPP leadership on enhancements to existing applications and the implementation of new systems. • I worked on strategic alignment, advocating for a single Conversational AI Platform for self-service and video functions. • I formulated, refined, documented, and enforced department standards, policies, and procedures.
EDUCATION
University of Tashkent
Master's degree, Electrical and Electronics Engineering, Computer Science
ABOUT NATALIA ARZUMANOVA
An effective software Development Leader with over 20 years of experience in development and technical management roles. Summary As a dynamic and accomplished leader, I have been instrumental in driving success as a key member of the leadership team at Spectrum SSPP. With a focus on excellence, I have effectively managed a cross-functional team that played a pivotal role in developing \"America\'s top-rated support app amongst all domestic telecommunications providers.\" Passionate about fostering growth, I am dedicated to developing the next generation of technical and managerial talent within my company and department. Leading a team of exceptional software developers and test engineers, I have successfully overseen the execution of multiple complex projects. My ability to think outside the box allows me to find creative solutions to meet the diverse needs of our customers and management. At the heart of my leadership philosophy is the belief in creating an inspiring team environment, promoting a culture of transparency and openness. With a strong background in multi-tier, database-driven, client-server, Business Intelligence (BI), Internet, Web, and mobile development, I bring a comprehensive skill set that fuels success in dynamic business landscapes.
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