Natalia Joseph

About Natalia Joseph

Hi there! I\'m Natalia, and I\'m passionate about the intersection of data, technology…

Experience

1. Senior Associate - Voice of the Client

   KPMG US

   Jun 2022 — Present · Cleveland, OH, US

   Automated data processing and reporting workflows in Alteryx, saving over 100 hours annually in survey launch procedures. Rebuilt key dashboards and recalibrated analytics, resulting in a 13% improvement in survey launch rates through streamlined Salesforce reporting and documentation practices. Manage day-to-day operations of survey launch and execution utilizing Salesforce and Qualtrics, consistently achieving successful launches of hundreds of surveys per cycle. Developed text analytics dashboards in Qualtrics, analyzing thousands of verbatim responses, providing strategic insights for the Audit function, and conducting monthly presentations on text analytics to stakeholders. Collaborate with Front Office Transformation to activate and operationalize VOC Salesforce initiatives. Orchestrated compilation, preparation, and presentation of final reports, graphs, and data analysis for team presentations to leadership. Developed and facilitated a 4-part workshop to identify process inefficiencies, collaboratively design solutions, and establish a RACI model, resulting in clear, actionable steps and a timeline for solution implementation to enhance team efficiency and accountability. Maintain the VOC Portal, including the creation of relevant documentation, collaboration with various functions to ensure accurate contact information and resources, and ensuring ongoing updates to reflect enhancements. Responsible for UAT and integration testing between Qualtrics and Salesforce, in collaboration with manager and Salesforce team.

Education

• University of Chicago

  Master's degree

  2020 — 2021

• Mercyhurst University

  Bachelor's degree

  2015 — 2019