Natalia Velandia
National Case Manager @Concentrix
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WORK HISTORY
National Case Manager @Concentrix
CA
EDUCATION
Greystone College
Customers Service, Marketing internacional
Centennial College
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
Universidad Westhill
Bachelor's degree, Marketing internacional
SKILLS
ABOUT NATALIA VELANDIA
As a Bilingual Customer Services Specialist at Wipro, I leverage my bilingual skills and customer service expertise to provide high-quality support to clients. I have over three years of experience in this role, where I handle customer inquiries, resolve issues, and ensure customer satisfaction.Prior to joining Wipro, I worked as an Accounting Administrator & HR Support at SICE, INC, where I managed payroll, accounts payable, and cost allocation remotely. I also processed invoices and financial reports using cloud-based accounting software. Additionally, I coordinated remote onboarding and offboarding of employees. Before that, I was a Payroll, Recruitment & HR Specialist at Venerica Meats Inc, where I led full-cycle recruitment, conducted payroll processing and benefits administration, developed hiring strategies, and maintained compliance with labor laws and company policies. I hold a Bachelor of Business Administration from Centennial College and a Social Marketing Certification from Hootsuite. I am passionate about delivering excellent customer service and supporting the growth and development of organizations.
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