Natalia Vavoula
Product Delivery Manager, Global Customer Care Transformation @CMA CGM
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WORK HISTORY
Product Delivery Manager, Global Customer Care Transformation @CMA CGM
Marseille, FR
Driving AI innovation in customer care to streamline processes across 400 offices in 180 countries- Developing an AI chatbot using Salesforce Agentforce by aligning business needs, refining training data, and leading UAT- Designing the enterprise knowledge management strategy, mapping essential data flows and selecting tools to streamline access across global teams- Leading a data-driven customer profiling initiative, integrating DISC personality models to enhance hyper-personalized communications and increase engagement.
EDUCATION
National Technical University of Athens
Dual Degree: Bachelor's and Master's, Mechanical Engineering
National Technical University of Athens
Master's degree - MBA, Engineering - Economic Systems
ABOUT NATALIA VAVOULA
I design smarter ways of working by AI innovation, process optimization, and automation. With a background in consulting and a hands-on approach to solving complex business challenges, I create systems that are not only efficient but built to evolve. My focus is on meaningful transformation—turning vision into real-world impact.
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