Natalia Maimone Delfim
General Accountant @Gilbarco Veeder-Root
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WORK HISTORY
General Accountant @Gilbarco Veeder-Root
Florence, IT
Gilbarco Veeder-Root Italia is a leading provider of automation and payment systems for fuel service stations, combining advanced fuel dispensers, tank gauging, and retail solutions for the oil and gas retail sector.
EDUCATION
Estácio
Bachelor in Business Administration (BBA), Business Administration and Management, General
ABOUT NATALIA MAIMONE DELFIM
Multilingual Customer Support and Financial Administrative Specialist with more than 8 years of experience, in Brazil, Europe and Worldwide. Focused on administrative and financial processes, and providing timely, high-quality support to clients in multicultural environments, mastering complex case resolution, and standing out in cross-functional collaboration.CAREER HIGHLIGHTS- 100% positive feedback from management, highlighting excellent learning speed, responsibility, communication with customers (B2B and B2C) and inside teams and commitment to find solutions and solving problems- Participated in the AGILE team to implement automatic process (through the SAP system)- Achieved individual and company goals for consecutive months- Received award, bonus and 95% positive feedback from customers for best customer service among all agents for consecutive months- Implemented telephone calls and chat support with customers, promoting clear and direct communication and faster and more effective responses, increasing customer satisfaction and retention- Provided process improvements and customer feedback initiatives, driving continuous enhancement in service quality- Promoted within 3 months of work.EXPERTISE- Excel- CRM (e.g. Freshdesk)- SAP- Billing softwares and processes (e.g. Elite 3E and e-billing)- Written and verbal communication- Remote work- B2B and B2C support- CXLEARNING- ItalianEuropean Union Citizenship | Ready availability to start working
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