Natalia Jurikova
Senior Service Delivery Manager Transition & Mobilisation @Kapsch TrafficCom AG
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WORK HISTORY
Senior Service Delivery Manager Transition & Mobilisation @Kapsch TrafficCom AG
Vienna, AT
I own end‑to‑end service delivery for complex, mission‑critical traffic and tolling platforms across multiple global government clients.I lead and develop a dedicated Service Transition (Mobilisation) team, bridging project delivery, design/build, and live operations.I am accountable for successful service handover, early life support, and operational readiness across new and underperforming projects.I act as a trusted senior client interface, managing stakeholder relationships, contractual delivery, SLAs/KPIs, and overall service performance.I drive operational excellence, stabilisation, and continuous improvement across global, cross‑functional teams.
EDUCATION
Universidade Nova de Lisboa
Master's degree, Law
Univerzita Komenského v Bratislave
Master of Laws - LLM, Law
University of Bath
Business Administration and Management, General
ABOUT NATALIA JURIKOVA
I\'m an operations ninja who puts out fires and turns client frowns upside down At Kapsch, I manage large-scale traffic and tolling infrastructure projects for governments across Europe and Latin America. I get assigned to projects that are off track, and I turn them around. My work sits at the intersection of service delivery, service transition, service management, customer success and operational governance.With a legal background and advanced ITIL knowledge across incident, problem, change, release and msupplier management, I bring structure to chaos, build trust with clients, and make sure operations run smoothly. I’m especially proud of the long-term partnerships I’ve built by showing up, sorting things out, and delivering results.
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