Natalia Junqueira Linhares
Sr Business Analyst at Optum - UnitedHealth Group
- Role
- Senior Business Analyst at Optum
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Natalia Junqueira Linhares
Specialist in Business Administration. Versatile professional with a strong ability to…
Experience
Senior Business Analyst
Feb 2022 — Present
Analyzed and managed Salesforce CCM data to fix data quality issues and determine root cause.• Managed and facilitated requirements gathering meetings with stakeholders, to elicit business needs and define requirements for solutions which include driving consensus across multiple stakeholders who may have different priorities and needs.• Provided post deployment support to quickly respond to and resolve unexpected service problems in production.• Represented the stakeholders during meetings with IT team to align expectations and analyze possible risks each enhancement could cause, as well as help to brainstorm solutions.• Quickly and effectively collaborated and implemented new technology features that build on existing Salesforce functionality and served as point of assisting end users to have a better experience with existing features.• Created efficient, high-performance enhancements to CRM applications, enhancements that address and achieve specific customer goals. • Facilitated all quality assurance protocols, including user acceptance testing, by quickly resolving issues and providing all required metrics and data, including issue tracking.• Designed and developed reporting and dashboards as needed to summarize and analyze application functionality in Salesforce, Microsoft SQL Server and Excel.
Skills
- English
- Integração
- Gestão De Projetos
- Recursos Humanos
- Planejamento Estratégico
- Microsoft Excel
- Relações Interpessoais
- Comunicação
- Gestão
- Treinamento De Funcionários
- Gestão De Programas
- Recrutamento
- Liderança
- Microsoft Word
- Microsoft Office
- Atendimento Ao Cliente
- Gestão De Pessoal
- Treinamento
- Inglês
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