Natalia Galushkina
Customer Success Manager (Csm), Habitat @eKonsilio
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager (Csm), Habitat @eKonsilio
Le Mans, FR
eKonsilio - plateforme digitale de messaging omnicanal (Chat, SMS, WhatsApp, etc.), en SaaS et en intégrant des solutions basées sur l\'IA.Accompagnement et l\'onboarding des clients b2b issus de secteurs variés : immobilier, habitat, tourisme, auto, formation, services à la personne.Études des besoins et des attentes clients, paramétrage des solutions digitales sur mesure, adaptées aux enjeux métiers et aux objectifs business.Analyse des données et des performances clé (engagement, conversion, ROI, etc.) via des outils automatisés, optimisation CRO / parcours client, production des reportings réguliers. Réflexion sur les objectifs et le suivi de la mise en place des fonctionnalités IA, appliquées aux solutions messaging, l\'amélioration continue d\'alimentation.Pilotage de satisfaction et de fidélisation client avec une approche orientée valeur et performances. Identification et développement d\'opportunités commerciales (upsell, cross-sell) en lien avec les enjeux clients. Gestion de projets transverses entre services commercial, IT et produit.Contribution à l\'amélioration des outils et des process grâce aux retours clients et l\'analyse des usages. Formation et accompagnement des équipes internes à la marque client et des équipes clients à l\'utilisation des solutions proposées.
EDUCATION
ÉCOLE D'ENSEIGNEMENT PROFESSIONNEL
Certificat en Relations publiques et Publicité
IKRA Group
Certificat d`études marketing , Marketing
Université Paris 8
Master 2 (M2), Sciences Humaines et Sociales - Critiques contemporaines de la culture
Peoples’ Friendship University of Russia
Master 2 (M2), Philosophie
ESTHUA, Institut national de tourisme - INNTO France
Master 2, Tourisme, Patrimoine, Gastronomie
ABOUT NATALIA GALUSHKINA
At the start of my career, when I was very upset about a misstep I had made, my manager reassured me with a quote by Th. Roosevelt:\"The only man who never makes mistakes is the man who never does anything\". This lesson shaped my professional mindset, encouraging me to learn from challenges, take initiative and continuously improve. Today, I have over than 12 years of experience in marketing communications and lead generation, having worked on both the client and agency sides. I have built trusted relationships with journalists and b2b clients, bringing flexibility and adaptability to diverse business environments.My current role is Customer Success Manager in France. I help clients to optimize customer relationships and generate leads through messaging solutions, including SaaS and AI. With a proven track record of launching projects from scratch and delivering measurable results, I really enjoy this role - digging into client issues and finding solutions. What I find most rewarding is seeing my work appreciated by clients. Course corrections? Sure, they happen, but I see them as chances to learn, grow, and improve, always hand in hand with my clients!What will be my next professional step? Maybe Web Project Manager? Why not! In the next 5 years, I aim to grow into a leadership role in digital project management.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.