Natalia Elkins
Senior Project Manager @TTEC Digital
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WORK HISTORY
Senior Project Manager @TTEC Digital
Indianapolis, IN, US
Avtex was acquired by TTEC in Spring 2021.
EDUCATION
Carolina Career College
Leadership and Influence, Leadership and Communication
Mueller Leadership Consulting
Emerging Leaders
Purdue University Daniels School of Business
BS, Management
Carolina Career College
PMP, Project Management
Interactive Intelligence
Interaction Center (CIC) System Installation
Audiocodes
Audiocodes Gateway VoIP Troubleshooting
Carolina Career College
Agile Certified Practitioner (ACP), Agile Project Management
Purdue University
BS, Computer Technology
ABOUT NATALIA ELKINS
Natalia Kurniati Elkins has been serving as a Senior Project Manager managing large implementation reaching above $1 million worth, and impacting large numbers of business units around the world, including US, Canada, APAC and EMEA regions.Natalia has over 20 years of experience with VoIP technologies, Interactive Intelligence/Genesys contact center and unified business solutions.Natalia has served as Implementation Consultant, designing and implementing software integration between Interactive Intelligence product suites and various CRM applications, Salesforce, SAP, Speech Voice recognition projects.Natalia has strong technical experience in Voice over IP products, such as Polycom, Audiocodes, Cisco (CCNA certified 20••••10), and holds a BSc Degree in Computer Technology with Cum Laude recognition and specialization in Telecommunication and Networking. Natalia holds a BSc Degree in Management with Cum Laude recognition and minor in Human Resources.Natalia has presented in Interactive Intelligence conferences as a speaker for VoIP advanced topics and written training materials and provided training for Support organization, partners and customers.Natalia is fluent in English and Bahasa Indonesia.Specialties: Voice over IP (VoIP) systems, SIP, project management, business consulting, business analysis, network architecture, call flow design, product implementation, network analysis
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