Natalia Czebaniuk
Customer Care Specialist - Dach Order Entry @Olympus Corporation
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WORK HISTORY
Customer Care Specialist - Dach Order Entry @Olympus Corporation
Wrocław, PL
Managing end-to-end order processing in SAP across DACH regions (~1,400 orders/month), ensuring high data accuracy– Navigating SAP transactions to create and validate complex orders (changes, returns, corrections, Mahnungen, billing setup)– Reviewing and validating orders generated via automation (QA path), detecting discrepancies and improving data quality in AI-supported processes– Operating in a German-speaking environment with hospitals and stakeholders, ensuring compliant documentation and communication– Handling complex Invest cases (€100K–€300K), resolving data and pricing issues to protect revenue and accelerate order flow
EDUCATION
Wroclaw School of Applied Computer Science
Bachelor's degree, English Studies
ABOUT NATALIA CZEBANIUK
Operations and process management specialist with 7+ years of experience across finance, manufacturing, and business services. Skilled in handling high-volume transactions, CRM (Salesforce), SAP, SQL templates, and compliance. Focused on process optimization, data quality, and operational support in AI-integrated environments.
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