Natalia Baker
Senior Customer Solutions Manager @Entrust
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WORK HISTORY
Senior Customer Solutions Manager @Entrust
EDUCATION
Peter the Great St.Petersburg Polytechnic University
MSc, Computer Science / Software Development
SKILLS
ABOUT NATALIA BAKER
A senior Customer Success Manager with over 18 years’ experience specialising in medium to enterprise scale global client infrastructure and security projects of up to 250k users across the finance/banking, retail, resource and manufacturing sectors. Possesses high level of analytical/technical expertise along with strong organisational, communication and interpersonal skills, delights in developing and maintaining strong relationships with both customers and internal departments (support/development/sales/product management), which results in increased customer loyalty, revenue protection and new sales opportunities. Responsible for continuous service delivery improvement through customer feedback and trends analysis. Has multiple year experience of managing teams. Result-orientated, passionate about delivering customer success to mutual benefit of the customers and the employer.
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