Natalia Ayala

Customer Success Manager South Europe @SuitePad

Berlin, DE

At SuitePad, we revolutionize hotel stays by modernizing how hoteliers and guests connect. Our intuitive, all-in-one device simplifies communication, replacing outdated directories and streamlining guest interactions.While the industry has digitized pre- and post-stay processes, in-room experiences often lag behind. Our solutions, crafted in collaboration with top hoteliers in Europe, bridge this gap, catering to the needs of today\'s tech-savvy travelers.Main Responsabilities-Client Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition-Relationship Management: Build and maintain strong, long-term client relationships to drive retention and loyalty-Customer Advocacy: Serve as the voice of the customer within the organization, championing their needs and feedback-Account Growth: Identify upsell and cross-sell opportunities to increase customer lifetime value-Performance Tracking: Monitor customer health metrics and proactively address potential issues to ensure customer satisfaction.

Pontificia Universidad Javeriana Cali

International Business Professional with emphasis in American and European Economy

Europa-Universität Viadrina Frankfurt (Oder)

International Business Administration