Natae Rayner
Training, Marketing & Guest Experience Executive
- Role
- Director, Kia University at Kia America
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Director, Kia University
Mar 2022 — Present · US
Plan and execute nationwide Training and Development Strategies including Sales, Service, Technical, and Customer Experience Training supporting Kia’s rapid year-over-year growth- Substantial focus on Customer Experience and Leadership Training supporting Kia\'s brand transformation initiatives - Manage eight Technical Training Centers across the country in support of Kia’s fix it right the first-time initiatives- Develop recruitment programs such as Kia’s customized Veteran Technician Apprenticeship Program (VTAP) as well as tech school partnerships to assist dealers with the growing need for technician recruitment and retention
Education
Weber State University
BS
University of California, Los Angeles
Technical Management Program
Strayer University
Jack Welch Leadership Program
Skills
- Profit
- Operations Management
- Process Improvement
- Team Building
- Dealer Management
- Parts
- Dealers
- Automobile
- Pricing
- Marketing Strategy
- Program Management
- Sales Operations
- Toyota Production System
- Market Planning
- Sales Management
- Automotive
- Manufacturing
- Sales
- Warranty
- Training
- Continuous Improvement
- Business Strategy
- Strategic Planning
- Kaizen
- Competitive Analysis
- New Business Development
- Automotive Engineering
- Automotive Electronics
- Marketing
- Vehicles
- Retail
- Customer Retention
- Customer Satisfaction
- Product Marketing
- Automotive Aftermarket
- Forecasting
- Sales Process
- Business Planning
- Product Development
- Powertrain
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