Natacha Damas
Supervisor of Medical and Clinical Operations- Optum
- Role
- Supervisor of Medical and Clinical Operations at Optum
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Natacha Damas
I am a dedicated and compassionate healthcare and human services professional with over a…
Experience
Supervisor of Medical and Clinical Operations
Aug 2025 — Present
Supervise day-to-day operations for a multidisciplinary team, including 30–40 medical coders and clinical support staff, ensuring high standards in accuracy, timeliness, and compliance.Coordinate workload distribution, monitor productivity, and oversee daily queues to ensure alignment with operational goals and capacity plans.Identify performance gaps through productivity and quality analysis; implement corrective action plans and process improvements to optimize team efficiency.Lead quality assurance initiatives, including regular audits, documentation reviews, and root cause analysis to enhance accuracy and reduce error rates.Develop and maintain standard operating procedures (SOPs) to support clinical and coding operations, ensuring regulatory compliance and operational consistency.Collaborate with cross-functional teams including Finance, Quality Assurance, and Compliance to support organizational performance and reporting needs.Mentor and coach staff, identifying training needs and professional development opportunities to maintain high-performing and knowledgeable teams.Utilize feedback from QA, financial, and operational data to drive continuous performance improvement and support strategic objectives.
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