Natacha Kimenyi
Harnessing Data Insights to Elevate Customer Experience
- Role
- Support Services Manager at Adobe
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Natacha Kimenyi
I am always looking for an opportunity to learn something new.
Experience
Support Services Manager
Jun 2024 — Present · Seattle, WA, US
Led cross-functional project impacting 577 team members, developing a team backup process to minimize service disruptions and reduce escalation risks- Implemented process improvements using SharePoint PowerApps, reducing account backup documentation time from 5 hours to 5 minutes on average- Created centralized SharePoint site to standardize account documentation for 487 accounts worth $185M annual revenue- Developed automated resource management system using SharePoint Power Automate, improving operational efficiency
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