Nata Lopponen

About Nata Lopponen

Dynamic and results-driven sales leader with 7+ years of experience in luxury hospitality, membership sales, and strategic partnerships. Proven success in driving membership growth, enhancing client engagement, and elevating brand prestige in exclusive club and lifestyle environments. Adept at developing high-performing teams, building community relationships, and delivering premium customer experiences aligned with a brand’s cultural and social mission.

Experience

1. Assistant General Manager

   Equinox

   Aug 2025 — Present · NY, US

   Manage and lead a high-performing sales team, driving revenue growth through KPI tracking, coaching, and performance optimization• Oversee a membership base of members, ensuring an elevated and personalized client experience• Drive membership retention through strategic outreach, relationship management, and service excellence initiatives• Foster strong brand loyalty by delivering a luxury, hospitality-driven experience aligned with the Equinox standard• Enhance customer engagement through consistent touchpoints, events, and personalized interactions• Manage front desk and maintenance teams, ensuring seamless daily operations and a best-in-class club environment• Collaborate cross-functionally to maintain operational excellence, facility standards, and member satisfaction• Analyze performance metrics and implement data-driven strategies to improve sales, retention, and overall club performance

Education

• Arcada University of Applied Sciences

  Bachelor of Business Administration - BBA, International Business

  2012 — 2015

Skills

• Microsoft Excel
• Time Management
• Leadership
• Marketing
• Direct Sales
• Social Media
• Interviewing Skills
• Public Speaking
• Customer Service
• Microsoft Office
• Sales
• Team Building
• Management
• Project Management
• Fashion