Natalie Goddard
Head of Customer Experience @Cssc
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WORK HISTORY
Head of Customer Experience @Cssc
High Wycombe, GB
EDUCATION
Stantonbury Campus
English Language and Literature/Letters
SKILLS
ABOUT NATALIE GODDARD
CSSC Sports & Leisure drives customer-centric strategies under my leadership as Head of Customer Experience. With over six years in this role, I spearhead digital customer experience roadmaps, enhancing engagement, retention, and satisfaction. My work integrates cross-functional collaboration with Product, Technology, Marketing, and Sales teams to optimize member touchpoints and design seamless customer journeys. Supported by a strong foundation in E-Commerce and customer journey design, I bring expertise in customer experience analysis and call center development. My focus lies in aligning business goals with user needs, applying research-driven personas and design thinking methodologies to deliver impactful solutions. Passionate about improving member experiences, I aim to foster growth and loyalty at every stage of the customer lifecycle.
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