Nastia Riabenko

Community Management Specialist @Innogames

Hamburg, DE

serving as the main contact point for all community- and service-related questions for the biggest company product - Forge of Empires- managing a team of 34 freelancers, each responsible for a different language version of the game- initiating, overseeing and coordinating the full communication pipeline for all different language communities across various communication channels: from the initial draft to translations- planning, overseeing, and coordinating the creation of self-help articles for players- creating and proofreading social media posts, as well as collaborating with external content creators to upkeep the content plan- producing videos for YouTube channel: writing and proofreading the script, VOs, appearance, capturing game footage- hosting live Q&A sessions for users on YouTube and Instagram- creating and upkeeping existing customer service protocols, as well as offering trainings on the subject- tracking and moderating player feedback, as well as suggesting solutions for its effective implementation in the game.

V.N. Karazin Kharkiv National University

Bachelor's degree, Philosophy