Nassim Bhairi

Technical Field Representative @Venus Aesthetic Intelligence

Toronto, ON, CA

Led a team of field service engineers across Canada, managing installation, maintenance, and service quality for medical and aesthetic devices.• Acted as the main liaison between customers, field engineers, IT, and logistics to ensure smooth project delivery and client satisfaction.• Planned, supervised, and monitored all installation phases of aesthetic systems, including scheduling, budgeting, and follow-up.• Collaborated with IT to develop and implement a new Field Service Engineering app, improving communication and workflow tracking.• Designed and implemented a shadowing program to enhance training and onboarding for new field engineers.• Created and delivered technical training programs, manuals, and support documentation for engineers and distributors.• Improved coordination between field engineers and technical support, reducing service delays and increasing efficiency.• Oversaw inventory, logistics, and returns to ensure readiness for installation and service events.• Managed customer escalations and resolved conflicts, maintaining strong long-term relationships.