Nassim Abouzeid
Director @MEDITECH
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WORK HISTORY
Director @MEDITECH
Client Experience - System TechnologyLead a technical support team responsible for over 700+ customers, managing Technical Account Managers, Technical Support, Performance Analysts, and escalation teams. Established and responsible for a technical performance escalation group to resolve crisis-level escalations. Developed meaningful connections with customers and vendor partners at the C-level to ensure MEDITECH\'s level of service is unparalleled. Collaborated with executive staff to outline key customer information and influence decisions to improve product quality and performance.
SKILLS
ABOUT NASSIM ABOUZEID
Driven leader with 27+ years experience in the healthcare IT industry. Navigate complex projects, forge C-level relationships, and deliver exceptional client experiences. Extensive experience in leading cross-functional technical teams tackling critical issues, ensuring unparalleled service and influencing product decisions that enhance quality and performance. Expertise in strategic planning, budget control, partnerships, and program execution to help healthcare organizations succeed.
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