Nassim Abouzeid

About Nassim Abouzeid

Driven leader with 27+ years experience in the healthcare IT industry. Navigate complex projects, forge C-level relationships, and deliver exceptional client experiences. Extensive experience in leading cross-functional technical teams tackling critical issues, ensuring unparalleled service and influencing product decisions that enhance quality and performance. Expertise in strategic planning, budget control, partnerships, and program execution to help healthcare organizations succeed.

Experience

1. Director

   MEDITECH

   Aug 2014 — Present

   Client Experience - System TechnologyLead a technical support team responsible for over 700+ customers, managing Technical Account Managers, Technical Support, Performance Analysts, and escalation teams. Established and responsible for a technical performance escalation group to resolve crisis-level escalations. Developed meaningful connections with customers and vendor partners at the C-level to ensure MEDITECH\'s level of service is unparalleled. Collaborated with executive staff to outline key customer information and influence decisions to improve product quality and performance.

Skills

• Project Management
• Visio
• Microsoft Office
• Hipaa
• Microsoft Excel
• Healthcare Information Technology
• Software Documentation
• Hospitals
• Integration
• Hl7
• Customer Service
• Training
• Process Improvement
• Emr
• Healthcare Information Technology (Hit)
• Meditech
• Cpoe
• Management
• Ehr
• Healthcare Consulting
• Healthcare Management
• Leadership
• Healthcare
• Business Analysis
• Troubleshooting
• Software Implementation
• Informatics
• Strategic Planning