Nassar Ahmed

Technical Consultant @Banesco USA

Miami, FL, US

Designed and implemented AI-powered search solutions for websites, applications, and enterprise systems- Developed algorithms and models in Natural Language Processing (NLP), Machine Learning (ML), and Information Retrieval (IR) to enhance search relevance and accuracy- Researched and experimented with emerging GenAI techniques and algorithms to improve model performance- Collaborated with stakeholders to gather integration requirements and design solutions aligned with business needs- Implemented and configured the ServiceNow Security Operations (SecOps) module, developing and maintaining security incident response workflows- Monitored and managed security event and incident detection systems within SecOps- Wrote Business Rules, Client Scripts, UI Policies, and UI Actions to customize the SecOps instance according to business requirements- Designed and developed an end-to-end Vulnerability Response (VR) workflow for ransomware attacks on CMDB CIs in SecOps- Implemented and configured ServiceNow IRM and VRM modules to align with business requirements- Integrated ServiceNow with other systems to streamline risk management workflows; conducted risk assessments and developed mitigation strategies- Stayed current with industry best practices and new features in ServiceNow IRM and VRM- Created custom GRC cybersecurity awareness policies and built audit reports for compliance breach monitoring- Designed and executed test cases, scenarios, and automated scripts for SecOps and GRC- Created SLAs and notifications for various stages in Security Incidents, Vulnerable Items, Vulnerable Groups, and Security Cases in SecOps.