Nasiruddin Master
Business Support Systems Analyst @Eastlink
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WORK HISTORY
Business Support Systems Analyst @Eastlink
Halifax, NS, CA
Supported enterprise BSS applications including Billing, Customer Care, and Provisioning systems, ensuring system stability and business continuity.Analysed and resolved incidents, service requests, and problems within defined SLAs, reducing operational impact.Investigated application and user issues, collaborating with internal teams and external vendors to deliver timely solutions.Performed system configuration, operational support, and billing-related activities aligned with business requirements.Participated in projects and system enhancements, supporting solution design, testing, and controlled production deployments.Worked closely with business stakeholders to improve process efficiency, data accuracy, and system usage, while documenting and updating procedures.
ABOUT NASIRUDDIN MASTER
IT professional with a passion for networking, operating systems, and troubleshooting…
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