Nasir Uddin Sheikh

About Nasir Uddin Sheikh

I\'m a Customer Success Lead and Research Professional with 7+ years of experience at the intersection of data, finance, and client growth.With a PhD in Management and hands-on experience at Tijori Finance—a growing fintech startup—I’ve built deep expertise in B2B client success, subscription analytics, product feedback, and financial research.My work bridges research insight and execution. I’ve helped design onboarding flows, reduce churn, and manage key enterprise relationships. I’m passionate about simplifying financial data for decision-makers and aligning customer journeys with product success.Currently, I\'m open to:Customer Success or Product Strategy roles in tech,SaaS and Fintech Consulting opportunities in financial data, CX, or research enablementLet’s connect if you\'re building something exciting in these spaces!

Experience

1. Customer Success Lead

   Tijori

   Apr 2025 — Present · Bengaluru, IN

   Apr 2025 – Present (Promoted from Research Associate-II)B2B Fintech | Customer Growth | Subscription ManagementKey Contributions:Managed strategic relationships with 2 enterprise clients, improving retention by 25% through tailored success plans.Created and tracked onboarding workflows and dashboards, improving product activation and client engagement.Analyzed user behavior, conducted feedback loops, and coordinated with Product teams to launch 3 client-requested features.Contributed to quarterly subscription analytics reports for management and business planning.Mentored a cross-functional team in resolving client issues, aligning success metrics with user satisfaction.

Education

• Dayananda Sagar University

  Doctor of Philosophy - PhD, I Management |Development economic | Social Well being | Livelihood | Sustainability

• Gauhati University, Guwahati

  Bachelors of commerce, Accountancy

• Bangalore University

  Master of Business Administration (M.B.A.), Finance and Marketing