Nasir Khan
National Head Installation.
- Role
- Deputy Manager Customer Service & Operations at Philips
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Nasir Khan
Experienced Customer Service, Project Management and Operation Management with a…
Experience
Deputy Manager Customer Service & Operations
Jan 2010 — Present · New Delhi, IN
Working in Philips India Ltd.Handling the Service activities of all Corporate hospitals.installation of Equipment from initiating the project till handover of equipment. Responsible for First Level Support for all Hard Down/ Intermittent/ Escalated Technical CV issues of the field. Responsible to provide timely Technical Solution for the problem’s faced by Field Service Engineers. Responsible to communicate with Modality leader for all Technical Escalations. Regular Customer meeting along with Territory Manager /Service Manager to take customer feedback on CV Services. Responsible to maintain CV KPI’s (Key Performance Indicator) like Material Consumption, Unused Part Return Rate (UPRR), Quality Preventive maintenance, Timely implementation of upgrades FCO (Field corrective order), Remote Resolution and Customer Service Feedback. Conduct CV technical Training sessions for new CV field Service Engineers. Closely working with other Department Team like Sales, Marketing, and Projects & Service Sales for the any kind of Technical Query on CV Modality. Regular monitoring of CV Inventory & CV Service Tools and take necessary action along with logistics team.
Education
AIT Bangalore
Bachelor of Engineering (BE), Electronics and Communications Engineering
1995 — 2000
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.