Nasir Iftikhar
Network Engineer IT Support Specialist @Icon It Group
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WORK HISTORY
Network Engineer IT Support Specialist @Icon It Group
Plymouth, MN, US
Provided remote and on-call IT support, resolving complex hardware, software, and network issues, leading to improved system reliability and user satisfaction. Designed and deployed Cisco routers, switches, and circuits for remote offices, enhancing network performance and scalability. Delivered 24/7 LAN/WAN monitoring and troubleshooting, ensuring minimal downtime and consistent network availability. Implemented SNMP monitoring and management tools, reducing downtime by 20% through proactive issue detection and resolution. Optimized ServiceNow incident workflows, cutting resolution times by 30% and improving ticket management efficiency. Achieved a 90% first-contact resolution rate using remote diagnostics tools like TeamViewer and AnyDesk, minimizing onsite visits. Trained Tier 1 and Tier 2 teams, reducing escalations by 40% and boosting overall support efficiency.
EDUCATION
University of the Punjab
B.A, Mass Communication
Board of Intermediate and Secondary Education (BISE), Rawalpindi, Pakistan
Inter, Computer Science
Preston University Islamabad
MBA/MS (HR), HRM
ABOUT NASIR IFTIKHAR
With over five years of experience at Icon IT group, I specialize in network troubleshooting, remote IT support, and implementing Cisco-based networking solutions to enhance system reliability and scalability. My hands-on expertise includes deploying Cisco routers and switches, utilizing tools like SolarWinds, PRTG, and Wireshark for effective network monitoring, and optimizing ServiceNow workflows to improve incident management. I am committed to ensuring seamless IT infrastructure and operational efficiency by delivering 24/7 LAN/WAN monitoring, proactive issue resolution, and minimal system downtime. My goal is to contribute to robust and scalable network systems that support organizational success while fostering collaboration and technical excellence.
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