Nasim Kaya
Technical Support Specialist @Commissionaires Great Lakes
Signup · Get unlimited contacts
WORK HISTORY
Technical Support Specialist @Commissionaires Great Lakes
Oakville, ON, CA
Assisting with implementation and Roll out of In-house Custom Web ERP Develop and Execute Test Matrix using risk based testing methodology Provide End to End testing including Defect Management Provide support as required to other departments such as Phone Set up for Mobile Patrol Trips Provide assistance to HR Department with Recruitment Calls and Reference Checks Working in Operations to set up STC, Call and Place Guards, Send out Shift Details and Hours Confirmation Work with Supervisors at Sites and set up Back fill Training of Guards
EDUCATION
Wilfred Laurier University
BA, Political Science and Communication Studies
ABOUT NASIM KAYA
Highly motivated individual (CIP certified) with extensive experience in diverse insurance service institutions.• Experienced project lead, conversant with managing multiple concurrent projects. Thrive in a fast-paced environment and highly capable of meeting deadlines • Diverse testing background including functionality, systems, regression, integration, user and acceptance testing including performance and stress/load.• Results-oriented with an aptitude for motivating, mentoring, planning, tracking and negotiating. • Excellent communication, negotiation and persuasion skills – ability to maintain both team productivity and morale in high pressure situations.• Proactive problem solver able to rapidly assimilate new concepts and processes including those of evolving technologies and best practices. • Analytical, detail oriented and quality minded individual with the ability to identify and implement process improvements to increase accuracy, consistency and efficiency.• Skilled at training a wide variety of individuals from Brokers to Staff to Business Users.• Familiarity with waterfall, agile, iterative methodology.• Lead Daily Scrum meeting with Kanban technology• Knowledge of P&C, Claims and Commercial Insurance• Technical skills include CXML, RQM, Insurance Software packages: OneShield - Dragon, E-Clips Dragon, HUON, PMS, ECM – Policy Document Access, HP Quality Center, Rally, GuideWire Applications, TSO, SQL, Microsoft Office, Windows XP, NT, IBM Mainframe, Unix, AIX, TCP/IP, Sharepoint,Lotus Notes, Quality Center and Bugzilla User Guides.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.