Nasim Ahmed

About Nasim Ahmed

Cloud & Middleware Engineer | GCP Certified | Gen AI & Agentic AI Specialist |…

Experience

1. Sw App Cloud Tech Support Analyst

   Accenture

   Nov 2024 — Present · Kolkata, IN

   Infrastructure & Middleware Administrator | End-to-End Infrastructure SpecialistCurrently working as a complete infrastructure resource, leveraging expertise across Unix, Windows, VMware, Middleware, and Security technologies for one of the world’s leading global insurance clients. My role spans critical production support, vulnerability management, patching, automation, and cross-technology collaboration.Key Responsibilities & Expertise:End-to-end Infrastructure Administration covering Unix, Windows, VMware, and Middleware platforms.Patching & Upgrades – Unix, Windows, Middleware, VMware (ESXi, vSphere, vCenter).Middleware Expertise – Apache Tomcat, IIS, JBoss, SSL/TLS & certificate renewal.VMware Administration – ESXi, vSphere, vCenter day-to-day management and troubleshooting.Vulnerability Management – Remediating vulnerabilities across diverse platforms using Qualys and coordinating with multiple teams.Security & Endpoint Protection – Managing security compliance and threat protection with Symantec Endpoint Protection.Ticketing & Change Management – Efficiently handling incidents, problems, and changes via ServiceNow.Backup & Recovery – Basic knowledge and coordination of infrastructure backup processes.Automation & Efficiency – Driving automation initiatives to reduce manual effort and improve system reliability.Knowledge Transfer & Mentorship – Providing KT to new joiners, enabling quick ramp-up and skill development.Cross-Skilling & Learning – Continuously upgrading skills across Infra domains to be a versatile resource for the team.*Achievements*Recognized with the prestigious ACE Award at Accenture for acquiring multiple skills, cross-technology contributions, and dedicated hard work.Key player in production support operations ensuring high availability, compliance, and resilience for critical insurance applications.

Education

• Meghnad Saha Institute Of Technology(MSIT)

  Bachelor of Technology - BTech

  2017 — 2021

• Burdwan Municipal High School

  X

• Burdwan Municipal High School

  XII