Naser Khan

Customer Service Operation Admin Team Leader @Wincanton

First line telephone communications to Store Management Teams • Liaise with Head Office and Distribution Directors over escalations and customer demands • Support and Mentor other Customer Service Advisor to ensure highest level of customer service is provided and maintained • Ensure all service level agreements are maintained • Compile and present management reports on statistics from service • Liaise with Head Office to ensure stock reports are accurate and what is reported is held in warehouse • Cover for the Helpdesk Manager when absent from the business or on vacation • Liaise with 3PL Contractors for uplift of equipment from stores with minimum amount of cost involved.• Update and amend the store delivery schedule for new stores opening, Christmas and Easter Bank Holidays and all other bank Holidays throughout the year.• Arrange for couriers to deliver equipment in to stores at a short notice.• Arrange with stores, internal management teams and site security for collection of emergency orders by stores.• Work with 3PL sites around Roll outs of equipment through there depots in to stores.• Arranging Meetings and requirements for M&S Head Office.• Updating Head Office with weekly updates to put on to store action news.