Naseem Khan
Team Lead CRT , Renewal & Helpdesk Life & Health Process
- Role
- Operations Team Leader at PolicyX.com
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Naseem Khan
Experienced Insurance Agent with a demonstrated history of working in the insurance industry. Skilled in Incentives, Financial Services, Insurance, Aggregator, and Qualifying Prospects. Strong sales professional with a Bachelor of Arts - BA focused in honors from Mdu.
Experience
Operations Team Leader
Dec 2021 — Present · Gurugram, IN
Currently Handling the Life and Renewal business of two locations of Policy Issuance alongwith the grievance department. Ensures high level of Internal customer orientation, proactive approach on meeting the SLA.Leading, managing and developing the department to ensure it achieves the highest possible standards of excellence in all its line of business.Observing, analyzing, and offering suggestions on current operations and in the quality ofthe business and Introducing the strategies for Improving the business.Process Improvement – Observing the loops to improve the Issuance process and salessupport.Develop best practices to achieve maximum customer satisfaction by getting their Issuesresolved.Closing the IRDAI observation related the grievance management.Address employee grievances and build positive working environment for employees.Promoted the automation to control the manual errors by designing various system likemonthly Spot Incentive system, IRDAI complaints system.
Education
Mdu
Bachelor of Arts - BA, honors
2014 — 2017
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