Nas Khan

About Nas Khan

Walgreens Boots Alliance : Digital/mobile application support utilized by over retail sites. Support Sears Holdings Inc.Com| Mobile applications(Including ShopSears application for IPads), that generate over $1.8B in online revenue- Perform hourly analysis of Sales/Revenue figures, identify and assist in resolution of issues found during analysis. Responsible for the direction of technical activities necessary to support and operate a high volume, dynamic, and rapidly changing 24x7 Sears Holdings retail web site to support 35 million visitors per month.

Experience

1. Digital Site Reliability Engineer(Lead Sme)

   Walgreens Boots Alliance

   Oct 2018 — Present

   Digital California Consumer Privacy Act - SME/Lead (Dec 2019 - present)• Design the CCPA program with Architects and Developers for Walgreens Digital.• Review legal requirements and implemented processes to fulfill CCPA requests (Get reports, Delete requests, and Opt-out requests submitted by consumers).• Set up page tags to track consumer traffic on Walgreens.com pages.• Provide weekly executive summary for overall program updates.• Work with Legal, Developers, Architects, and Programs to implement.• Release planning and coordination.Digital Mobile RunOps Engineer (Lead/SME)• Level 2 mobile application support for multipul applications that are running within a platform application (MyStore) which is utilized by over 8,500+ locations.• Perform SME activities for multiple applications to enable migrating from desktop to mobile functionality. • Azure Application Insights Monitoring.• Release planning and coordination.• Create KIBANA dashboard, setup Elastic search watcher alerts in KIBANA for monitoring.• Adobe Omniture report development and monitoring.• ZABBIX alert management and monitoring.• Create and present Weekly Status Reports to cross-functional teams and leadership. • Perform Subject Matter Expert activities related to MyStore Mobile Application.• Demonstrate clear and concise communication and coordination with peers and Senior Management by means of both written and verbal communication.• Perform Root Cause Analysys and and troubleshooting for applications independently, and brought multiple teams together to discuss major incidents when a collaborative effort was more efficient bring resolution faster.• Lead and train teams both On-shore and Off-Shore to ensure alignment of knowledge and processes, ensuring degradation and downtime of the platform and features within the container are stable and accessible.