Narsi Chakravarthy

About Narsi Chakravarthy

A firm believer that if something is worth doing, it’s worth doing exceptionally well. As a passionate leader, I have a proven track record of building high-performing teams that deliver enterprise-wide initiatives- With over 19 years of experience spanning Healthcare, CPG/Retail, and Banking, I possess a deep passion for continuous learning- My expertise lies in Project/Program Management, Business Transformation, Consulting, and Quality Assurance. I excel at collaborating with senior leaders and cross-functional business teams/functions to develop strategic roadmaps and implement business plans effectively- I have had the privilege of working with a diverse range of companies across various geographies, including the Americas, the UK, the EU, India, and Australia- I hold an MBA from Ohio University and am certified as a Six Sigma Green Belt. I am Transition Toolkit and PMP trained and have 8+ years of experience managing complex projects. Currently running Enterprise Initiatives at BlueCross BlueShield of North Carolina. I love to create music, take pictures, travel and learn new stuff when not working. Specialties: Project and Program Management, Transformation, Quality, Operations / Service Delivery, Business Strategy & Planning, Market Research, Business Insights / Analytics

Experience

1. Senior Enterprise Project Manager (Bcbs Nc)

   Genpact

   Jul 2016 — Present · Raleigh-Durham, NC, US

   At BlueCross BlueShield of North Carolina, I have successfully led numerous large enterprise initiatives (high complexity, multi-year, multi-million dollar value) in various sectors, including Healthcare, Digital, AI, Customer Service, Enterprise Fulfillment, and Sales & Marketing.Key initiatives I have delivered focused on enhancing the member experience, optimizing vendor footprints, and reducing costs- Piloted Generative AI assistance for customer service agents and healthcare operations- Implemented new specialties for Behavioral Health providers- Conducted Request for Proposal (RFP) and screened vendor partners to select a performance management solution- Migrated operational documents (ID cards, EOBs, EOPs, Invoices, etc.) to a new Fulfillment vendor- Established a digital document library within the Member portal to promote paperless communications- Digitized inbound forms- Implemented customer service enhancements, such as skill-based routing.Role Highlights- Demonstrated exceptional project delivery excellence across the project lifecycle, collaborating effectively with cross-functional teams employing Waterfall, Agile, and hybrid methodologies- Proven ability to manage multiple projects and workstreams, overseeing all activities from intake, formulating business cases, strategy/planning, resourcing, contracting, scheduling, risk management, dependency tracking, development, testing, release management, and production support- Served as a change advocate, emphasizing process improvement and delivering tangible business impact. Experienced in conducting RFPs and vendor selection/contracting processes- Maintained strong financial control, ensuring transparency in budget forecasts, resource allocations, and reconciling vendor invoices.

Education

• Visvesvaraya Technological University

  BE

  2000 — 2004

• Ohio University

  MBA

  2004 — 2005