Nitin Arora
20 Yrs exp in P&L management,Customer experience, Telesales, B2C, Outbound/Inbound contact centre, Customer engagement, Cross Sell, Campaign mangement for retail banking, Life & Health Insurance & Housing Finance
- Role
- National Head Digital Sales & Contact Centre at Sammaan Capital Limited
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Nitin Arora
Having 21 years exp in Banks and NBFC space.Currently heading Digital sales and Contact…
Experience
National Head Digital Sales & Contact Centre
May 2018 — Present · Gurgaon, IN
Heading the Contact Centre and Digital Acquisition vertical for Indiabulls Housing. Have set up Outbound & Inbound Contact Centre with 450 workstations. Currently heading Sales, Service, and tele collection vertical for selling Home Loans & LAP products.Heading Digital Sales, Customer service & Tele collection.
Education
Institute of Management Studies & Research
MBA
2002 — 2004
Skills
- Retail Banking
- Relationship Management
- Channel Management
- Market Analysis
- Business Strategy
- Management
- Business Development
- Business Planning
- Portfolio Management
- Selling
- Cross Selling
- Crm
- Channel
- Banking
- Team Management
- Insurance
- Channel Partners
- Mis
- Sales
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