Narinder Aggarwal

About Narinder Aggarwal

Technology leader with 15+ years delivering mission-critical technical support and engineering solutions at cloud and enterprise scale. Currently pioneering Gen AI-powered operational automation at Amazon, serving 55M+ global customers across platform applications.Built Gen AI automation tools using prompt orchestration and model context protocol that improved team SLA from 37% to 100% for high-severity incidents. Developed automated security risk remediation system reducing manual effort by 80% across multiple teams. Deployed ML-based sentiment analysis for proactive issue detection, reducing inbound ticket volume by 10%.Deep expertise in AWS cloud services (EC2, S3, Lambda, Glue, Redshift, QuickSight), distributed systems debugging, and infrastructure modernization. Led large-scale migrations including security protocol upgrades, load balancer transitions, and zero-downtime deployments across multiple regions. Strong track record in incident management, root cause analysis, and cross-functional collaboration with engineering and product teams.Specialties: Gen AI automation, prompt engineering, technical escalation leadership, AWS infrastructure operations, distributed systems troubleshooting, operational excellence, team building.

Experience

1. Lead Technical Support Engineer

   Amazon

   Jul 2023 — Present · Chennai, IN

   Build and maintain Gen AI-powered automation tools using prompt orchestration and model context protocol for ticket response, security risk remediation, and operational workflows• Lead technical escalation for 5 complex platform applications serving 55M+ global customers, conducting structured root cause analysis and driving preventive action for critical incidents• Manage support team operations including hiring, onboarding, process design, real-time operational dashboards, and data-driven prioritization frameworks• Investigate and resolve complex production bugs across distributed systems, tracing issues through multiple service layers including authentication, payment, and customer identity systems• Own organization-wide infrastructure modernization initiatives including pipeline upgrades, load balancer migrations, and zero-downtime service transitions across multiple environments• Drive security compliance projects including authentication protocol migrations, security risk remediation, and regulatory compliance across distributed client applications

Education

• Tagore International School | East of Kailash | Delhi

  High School, Computer Science

  1985 — 1999

• Delhi University

  Bachelor of Science (B.Sc.)

  1999 — 2002

• Amity School of Engineering & Technology | GGSIP University, Delhi

  Bachelor of Technology (B.Tech.), Computer Science

  2004 — 2008

Skills

• Java Enterprise Edition
• Agile Methodologies
• Fatwire
• Core Java
• Unix
• J2ee
• Aem
• Adobe Experience Manager
• Ajax
• Jdbc
• Cross Functional Team Building
• Oracle
• Requirements Analysis
• Javaserver Pages (Jsp)
• Json
• Javascript
• Software Project Management
• Itil
• Html5 and Css3
• Servlets
• Oracle Webcenter Sites
• Struts
• Team Leadership
• Jsp
• Pl/Sql