Naresh Patki

About Naresh Patki

Global IT Service Delivery & Operations Leader | Driving Scalable IT, Enterprise Governance & Multi-Tower ExcellenceStrategic Leadership & Global ImpactOver 26+ years, I’ve led global IT service delivery, infrastructure operations and multi-tower portfolios across Telecom, Automotive, BFSI and Public Sector organizations. My focus is on strengthening governance, improving SLA performance and aligning IT operations with measurable business outcomes across global regions.Service Delivery, Financial Governance & TransformationAt Infosys, I manage large annual portfolio, driving P2P governance, billing accuracy, financial controls and CXO reporting across complex enterprise engagements. I’ve improved revenue assurance, reduced billing backlog, accelerated cycle times and delivered multi-million-dollar business impact through automation, DMAIC and ITSM-driven optimization.Career HighlightsAt Wipro Infotech, I managed BFSI and PSU infrastructure programs, led nationwide WAN rollouts, ensured ISO/ITSM compliance and improved service stability. Earlier at Benelec Infotech and other firms, I built strong foundations in network consulting, technical support and enterprise infrastructure delivery.Core StrengthsGlobal IT Service Delivery | Multi-Tower Operations | Infrastructure & Networks | PMO & Governance | Financial & P2P Controls | Digital Transformation | SLA Performance | Stakeholder Management | Team LeadershipProfessional PhilosophyI believe high-performing IT organizations are built on disciplined execution, strong governance and customer-centric delivery. My goal is to create scalable service models that drive efficiency, accountability and long-term business value.

Experience

1. Group Project Manager

   Infosys

   Jan 2023 — Present · Pune, IN

   At Infosys, progressing from Project Manager to Senior Project Manager to Group Project Manager, I am leading multi-tower global IT service delivery across Telecom and Automotive portfolios, managing end-to-end operations, financial governance, automation and SLA performance to drive measurable business and customer impact. • Led 8 global Telecom & Automotive portfolios, managing 120+ teams & serving as SPOC for escalations.• Managed large P2P portfolio, ensuring billing accuracy, budget control and CXO-ready reporting.• Governed 800+ POs, improving financial accuracy and AR visibility through SOT validation.• Implemented ServiceNow + API automation, reducing unbilled backlog from 3.5 months to 1 month.• Delivered 22% cycle time reduction, huge revenue uplift and 20% CSAT improvement via DMAIC.• Led transitions, audits and PMO governance, ensuring compliance and risk control.• Managed 3–5 PMs and 110+ indirect reports, strengthening performance and team engagement.• Built capacity and resource plans to ensure uninterrupted and scalable service delivery.• Drove transformation planning and business modeling to improve operational and solution readiness.

Education

• Irwin Christian High School, Kolhapur

  SSC

  1985 — 1987

• New College, Kolhapur

  HSC

  1987 — 1989

• Shivaji University

  Bachelor of Engineering - BE, Electronics

  1990 — 1994

• Sikkim Manipal Institute of Technology - SMU

  Master of Business Administration (MBA), Information Technology

  2004 — 2006

Skills

• IT Infrastructure Management
• IT Service Delivery
• Team Management
• Remote Infrastructure Management
• Pre-Sales
• Program Management
• Itil
• Security
• Management
• Telecommunications
• Networking
• Service Delivery
• Infrastructure
• IT Service Management
• Data Center
• Integration
• Solution Architecture
• Vendor Management