Naresh Noolu

About Naresh Noolu

As a Senior Resource Manager with over 15 years of experience, I am dedicated to building strong relationships and implementing strategies that drive productivity, growth and retention within professional services organizations. My career has been marked by a commitment to excellence in resource management, workforce management and contract staffing fulfillment.In my current role as Global Resource Manager at Udemy, I lead resource management processes and systems, ensuring optimal alignment with forecasted project needs, capacity and skill match. I have spearheaded the end-to-end implementation of a Professional Services Automation (PSA) system, enhancing resource allocation efficiency, transparency and organizational profitability. My responsibilities include project management, requirements gathering, system configuration, data migration, training, quality assurance, and stakeholder communication.Previously, I contributed to Red Hat by establishing a global Resource Management Office and developing innovative staffing solutions to address worldwide demand and supply of consulting resources. My role involved managing escalations, assessing partner strategies, and implementing consistent policies and procedures across regions.During my tenure at DXC Technology, I managed the end-to-end fulfillment process, optimizing bench utilization and collaborating with business unit leaders to identify and meet resource requirements. My efforts in resource scheduling, conflict resolution and solution development significantly enhanced operational efficiency.I hold a Master of Business Administration (MBA) in Human Resource Management and am a certified Resource Management Professional (RMCP). My technical skills include proficiency with PSA tools such as FinancialForce and Salesforce, data visualization tools like Power BI and Tableau and various skills and vendor management systems.I am passionate about fostering team consensus, driving strategic initiatives, and delivering value through effective resource management. Connect with me to discuss how we can collaborate to achieve optimal results in resource management and professional services.

Experience

1. Global Resource Manager

   Udemy

   Jun 2023 — Present · Cary, NC, US

   Contribute to Udemy\'s Professional Services team in a leadership role to prescribe resource management processes and systems considering forecasted project needs, capacity and skill match. Lead and track skills and talent and effectively manage partner and subcontractor resources.Designed, built, operated and scaled resource staffing business process, ensuring successful outcomes, including recommending available resource matching, timely assignment, accurate utilization forecast and capacity optimization.Guaranteed strong governance and adherence to standard resource management processes across organization by establishing clear policies and procedures.Collaborated with recruitment and people operations on talent management programs to support market expansion, ensuring resource availability with required skills and continuous pipeline of Client Services talent for future growth and planning.Managed forecasted supply and demand, including accurate tracking of headcount, utilization targets and open requisitions, providing capacity planning insights and driving strategies to support current and future capacity needs.Built partnerships with sales and customer success teams, enabling understanding of pipeline. Collaborated with business unit leaders, assessing open needs and prioritizing resource allocation based on competency, experience, geography and skill.Evaluated, identified, implemented and maintained Professional Services Automation software compatible with designated supporting systems through collaboration with Center of Excellence leaders, IT, GTM Ops and Finance.Reported performance metrics focused on financial goals, including bookings, revenue, gross margin and utilization and operational metrics, such as time-to-value, customer satisfaction and deliverable completion, through data analytics tools like Power BI and Tableau.

Education

• Sikkim Manipal University, Gangtok

  Master of Business Administration (MBA), Human Resources

  2011 — 2013

• Andhra University

  Bachelor of Science - BS, Maths,Physics,Computers

  2007 — 2010

Skills

• Team Management
• Customer Service Management
• Management
• Microsoft Excel
• Microsoft Office
• Relationship Management
• Requirements Analysis
• Sourcing
• Resource Management
• Executive Level Relationship Building
• Human Resources
• Microsoft Word
• Stakeholder Management
• Bench Strength
• Vendor Management