Naresh S.
Program/Project/Accounts Manager
- Role
- Strategic Business Unit Manager at Conduent
- Location
- Rocky Mount, NC, US
- LinkedIn followers
- 500 followers
About Naresh S.
Versatile and driven Account Manager offering a record in proven success across all…
Experience
Strategic Business Unit Manager
Feb 2016 — Present · Cary, NC, US
SBU Manager, RightOpt: Directed operations, policy development, and system maintenance within the RightOpt Call Center. Established performance and service standards aligned with business objectives, and developed new processes and process optimizations to drive efficiency and efficacy. Administered departmental budgets and allocated resources based on client needs. Propelled revenue growth by shifting resources during peak versus normal periods and implementing processes to improve productivity.Partnered with vendors to optimize system performance and reliability and develop an ideal system platform for use by both licensed and non-licensed agents. Delivered enhancements to end-client reporting by generating accurate and timely reports for distribution.
Education
The Graduate School at Northwestern University
MS
University of Mumbai
F. Y. Science
Elphinstone Technical High School
Secondary School Certificate (Hons.)
Indian Institute of Technology, Kharagpur
B. Tech
Carnegie Mellon University - Tepper School of Business
Executive MBA - Telecommunications
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